Technical Account Manager, Spanish Speaker

Job not on LinkedIn

September 10

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

Apply Now

Receive Emails with Similar Jobs

SOCRadar Extended Threat Intelligence

WebsiteLinkedInAll Job Openings

Cybersecurity • Security • Enterprise

SOCRadar Extended Threat Intelligence is a cybersecurity company specializing in advanced threat intelligence and dark web monitoring. Their platform offers solutions like External Attack Surface Management, Brand Protection, and Supply Chain Intelligence, enabling businesses to counteract threats by gaining insights into hidden cyber dangers. SOCRadar provides extensive tools and services for threat hunting, real-time alerts, and asset discovery, helping organizations safeguard their digital assets from cyber threats. Their expertise in this domain includes dark web intelligence, phishing detection, data leak detection, and external attack surface visibility, serving over 20,000 companies worldwide. They aim to empower organizations with proactive and actionable cybersecurity intelligence, enhancing overall security operations.

51 - 200 employees

🔒 Cybersecurity

🔐 Security

🏢 Enterprise

💰 $5M Series A on 2023-03

📋 Description

• Onboard new customers and perform product trainings of SOCRadar platform to educate customers/partners of the services • Create custom integrations and configuration for customer deployments • Monitor the platform use and customer interactions using our tools and initiate action based on technical indicators • Regular updates and calls with customers about technical details and issues • Address technical questions of customers and channel partners, offer best practices • Prepare Proof of Value (POV), QBR and EBR reports together with AMs/CAMs • Work closely with the AMs to solve customers issues • Research the assigned countries/locations and prepare use-case documents about the critical incidents in those regions • Assist customers in case of a breach or attack to fully remediate the problems in collaboration with other teams within and outside of SOCRadar • Analyze customer incidents and alarms to help CSM and partners to advise customers which additional service they might need • Analyze technical indicators for upsell and cross-sell opportunities and collaborate with the AMs to drive upsell/cross-sell opportunities

🎯 Requirements

• At least 5 years of pre-sales or technical account management experience • Previous experience in the cybersecurity industry, notably in network security (specifically in threat intelligence is a big plus) • Excellent Communication, Presentation and Time Management Skills • Customer-centric, consultative attitude (knowledge of MEDDICC or similar framework is a plus) • Fluency in Spanish Speaking.

🏖️ Benefits

• Talented and Experienced Teammates • Private Health Insurance • Remote working environment • SOCRadar Academy E-learning Platform • Birthday & October Security Awareness Month Day off