Software Engineer – ServiceNow

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SoftDesign

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Artificial Intelligence • SaaS • Software

SoftDesign is a technology company that specializes in transforming ideas into impactful digital products. They combine strategy and design with excellence in software development to create unique digital solutions. Their service offerings include digital product design, software development, cloud architecture, and AI-driven data solutions, supporting clients through every stage of their project from conception to delivery.

51 - 200 employees

Founded 1997

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Design, configure, and customize ServiceNow applications and modules, including workflows, scripts, and integrations; • Collaborate with cross-functional teams to understand business needs and translate them into technical solutions on the ServiceNow platform; • Develop and maintain integrations between ServiceNow and other enterprise systems; • Create, update, and maintain technical documentation and user guides; • Perform testing and troubleshooting to ensure the reliability of ServiceNow implementations; • Leverage UI Builder, Service Portal, Creator Studio, and App Engine Studio for rapid development and prototyping; • Establish best practices for ServiceNow implementation, configuration, and customization, with a strong focus on data and process security; • Stay current with ServiceNow updates and new features, recommending process improvements where applicable.

🎯 Requirements

• ServiceNow development experience; • Previous implementations and/or customizations of ServiceNow ITSM, CSM, HAM, FSM, and SOM; • Strong knowledge of ServiceNow domain separation and security; • Strong background in software development with experience in client-callable and server-side scripting. Mandatory experience with JavaScript (especially the Rhino JavaScript engine), AngularJS, jQuery, Node.js, HTML/CSS, Apache Jelly, and Groovy; • Expertise in developing Service Portal widgets and orchestrating complex flows; • Experience with low-code/no-code platforms (especially Creator Studio and App Engine Studio) and integration tools; • Strong understanding of web technologies, REST APIs, and data structures; • Excellent problem-solving and analytical skills; • Ability to work independently and as part of a team in a remote environment; • Strong communication skills with the ability to explain technical concepts to non-technical stakeholders; • Familiarity with ServiceNow Integration Hub and/or ServiceNow certifications is a plus.

🏖️ Benefits

• 🩺 Health insurance • 🚀 Biannual performance reviews with growth opportunities • 🗣️ Feedback-driven culture • ⏸️ Maternity/Paternity leave • 💰 Referral bonus • 🧠 ZenKlub – two free sessions per month • 📖 Education benefit • 🎖️ Loyalty award for years of service • 🖥️ Coworking office space available in Porto Alegre (RS)