Cloud Operations Engineer

🕒 2 days ago

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Softdocs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

📚 Education

🏛️ Government

☁️ SaaS

Education • Government • SaaS

Softdocs is a document management and process automation platform focused on eliminating manual, paper-based workflows for higher education institutions, K-12 school districts, and government agencies. The cloud-native solution provides document storage, no-code workflow automation, user-friendly eForms, unlimited eSignatures, and intelligent document and transcript processing to digitize records, speed approvals, and improve security and business continuity. Softdocs serves over 1,000 public-sector customers and emphasizes secure, enterprise-grade cloud migration and long-term total cost of ownership improvements.

📋 Description

• Provision, configure, and maintain cloud infrastructure — virtual servers, databases, storage, and other resources — to support client environments. • Act as the first responder for issues reported through Salesforce and Azure DevOps. Diagnose and resolve issues within client cloud environments, escalating as needed. • Track and manage cloud assets and resources across client environments, keeping inventory, configuration, and cost accurate and up to date. • Build, test, and execute automations, pipelines, and scripts to support cloud operations. • Maintain monitoring and alerting tools (SIEM, Datadog, etc.) to ensure the health and high availability of client systems. Participate in the weekday and weekend on-call rotation. • Maintain security tools (including but not limited to WAF, antivirus, SIEM, and CSPM) and access controls, and support ongoing compliance efforts. • Work with cross-functional and engineering teams to resolve issues and support the delivery of end-to-end products and features. • Stay current with cloud technologies and operational best practices, with emphasis on our current technology stack and cloud cost management (FinOps).

🎯 Requirements

• Knowledge of enterprise-class business applications with low-latency, high-performance, 24x7 environment support • Understanding of operational security and defense-in-depth concepts • Experience provisioning and configuring cloud resources across multiple client environments • Experience troubleshooting web applications and cloud environments • Proficient in managing cloud resources such as Azure, AWS, etc. • 2+ years of server administration experience (Windows, Linux, etc.) • 1+ years of database support experience • Experience with cloud asset/resource management and monitoring or ticketing/ITSM tools • Experience supporting enterprise-level software environments • Familiarity with PowerShell or other scripting languages is a plus.

🏖️ Benefits

• Remote Position: 100% remote work from anywhere in the U.S. • Direct Access to Leadership: You’ll have open access to our CEO and senior leaders from day one. • Comprehensive Benefits: Medical (PPO & HDHP w/ HSA options), Dental, Vision, 401(k), Disability, $15,000 Life Insurance, flexible PTO, 13 holidays, and paid parental leave. • Laptop/Equipment Stipend: Choose your laptop and set up your remote workspace your way. • Professional Development: Grow through training, learning opportunities, and leadership exposure. • Mentorship & Collaboration: Work closely with senior leaders and cross-functional teams. Collaboration fuels innovation here. • People-First Culture: Bring your full self to work. We believe family time (however you define it) matters. • Retention Record: Our average employee tenure is over 5 years, with many team members here for more than a decade.