Ingeniero NOC

🔥 12 hours ago

💃 Latin America – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Softgic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

Consulting • B2B • Artificial Intelligence

Softgic is a digital and cognitive transformation services company that provides custom software development, automation, cloud and cybersecurity, and emerging-technology solutions to business clients. With more than a decade of experience, Softgic offers specialized “labs” for Solutions Design (UX, Agile, process design), Build (coding, low-code, mobile, DevOps), Metaverse (VR/AR, blockchain, NFTs, virtual economy), Data (Big Data, BI, AI/ML), Automation (RPA, BPM) and Go Live (cloud, IT operations, cybersecurity). The firm emphasizes tailored, enterprise-focused services, dedicated teams, and project-based engagements to help clients modernize infrastructure, streamline processes, and adopt advanced technologies.

📋 Description

• Monitor, diagnose, and resolve incidents related to IT infrastructure and services • Provide customer support via phone, email, and ticketing systems • Troubleshoot servers, PCs, laptops, mobile devices, cloud solutions, and on-premises networking devices • Respond to and resolve system-generated alerts • Identify root causes and implement solutions to reduce recurring IT issues • Administer and support Microsoft 365, antivirus, anti-spam, email archiving, managed backups, and related services • Provide technical support to internal Tier 1 Engineers • Escalate incidents to subject matter experts or higher support levels when necessary • Document customer interactions, troubleshooting steps, resolutions, and results in the ticketing system • Contribute to technical procedures and service documentation • Work according to established service metrics and SLA requirements

🎯 Requirements

• 2+ years of IT, infrastructure, NOC, or technical support experience • Strong hands-on experience with troubleshooting and incident resolution • Experience with Microsoft Online Products & Services / Microsoft 365 • Experience supporting server hardware and software • Knowledge and experience with networking and network devices • Experience with virtualization solutions • Experience with Backup and Disaster Recovery (BDR) solutions • Experience with SonicWall physical and virtual appliances • Experience working with ticketing systems and technical documentation • Ability to manage multiple priorities in a fast-paced environment • Strong communication and customer service skills • Ability to work independently while maintaining a team-first mindset • Bachelor’s Degree or one additional year of relevant work experience • Industry certifications highly valued: Microsoft / Microsoft Server, Microsoft 365, SonicWall, Cisco, VMware, CompTIA A+, CompTIA Network+

🏖️ Benefits

• Remote position • Tiempo completo