IT Support Specialist

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August 19

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Softgic

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Cloud • Cybersecurity • Artificial Intelligence

Softgic is a technology company focused on driving digital and cognitive transformation for its clients. With over 12 years of experience, Softgic provides innovative and tailored solutions across various areas, including software development, cloud data security, the metaverse, and automation. Their approach combines design, coding, and implementation to enhance business processes and ensure security and efficiency in technological infrastructure.

51 - 200 employees

Founded 2011

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Manage and optimize Azure cloud infrastructure, ensuring security, cost-efficiency, and system reliability. • Administer and support Office 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive. • Provide systems administration for Windows Server and Active Directory, including user provisioning, group policies, and security permissions. • Deliver IT support and helpdesk services by troubleshooting hardware, software, and connectivity issues for remote users. • Monitor system performance, perform audits, and ensure compliance with security standards and best practices. • Debug and maintain Python scripts for automation and integration tasks. • Collaborate with external IT consultants on infrastructure improvements, security audits, and process optimization. • Maintain up-to-date documentation, user guides, and technical reports.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience with certifications). • 3+ years of experience in IT systems administration within enterprise environments. • 2+ years of Azure cloud platform administration and Office 365 management. • Strong experience with Active Directory, Windows Server administration, and remote IT support. • Intermediate skills in PowerShell scripting, SharePoint administration, and network administration (TCP/IP, DNS, DHCP, VPN). • Basic to intermediate knowledge of Python scripting (debugging and modification). • Familiarity with HubSpot, Asana, and ERP system support is a plus. • Relevant certifications preferred: Microsoft Azure Administrator (AZ-104), Microsoft 365 Administrator (MS-102), CompTIA A+/Network+/Security+, or ITIL Foundation. • Strong problem-solving, time management, and communication skills with customer service orientation.

🏖️ Benefits

• We're certified as a Great Place to Work. • Opportunities for advancement and growth. • Paid time off. • Formal education and certifications support. • Benefits with partner companies. • Referral program. • Flexible working hours.