Softgic
Cloud • Cybersecurity • Artificial Intelligence
Softgic is a technology company focused on driving digital and cognitive transformation for its clients. With over 12 years of experience, Softgic provides innovative and tailored solutions across various areas, including software development, cloud data security, the metaverse, and automation. Their approach combines design, coding, and implementation to enhance business processes and ensure security and efficiency in technological infrastructure.
NOC Engineer
Job not on LinkedIn
October 23
Softgic
Cloud • Cybersecurity • Artificial Intelligence
Softgic is a technology company focused on driving digital and cognitive transformation for its clients. With over 12 years of experience, Softgic provides innovative and tailored solutions across various areas, including software development, cloud data security, the metaverse, and automation. Their approach combines design, coding, and implementation to enhance business processes and ensure security and efficiency in technological infrastructure.
📋 Description
• Monitor, investigate, and troubleshoot network incidents in PoPs and data centers. • Identify and diagnose network issues accurately, escalating when necessary while maintaining clear communication with internal teams and leadership. • Collaborate with senior engineers to resolve escalated infrastructure incidents and recommend improvements to enhance redundancy, capacity, and monitoring efficiency. • Document incidents and maintain operational visibility using established ticketing and incident management systems. • Participate in continuous learning, peer-to-peer training, and adopt operational best practices within a dynamic NOC environment.
🎯 Requirements
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience). • 5+ years of experience in a Network Operations Center or similar telecommunications environment. • Strong understanding of networking protocols including TCP/IP, BGP, OSPF, MPLS, VLANs, and QoS. • Experience with Layer 2 and Layer 3 technologies such as Spanning Tree, EVPN, MPLS, RSVP, LDP, PPPoE, IPoE, TR069, 802.1x, and VPN. • Familiarity with WAN and carrier-grade Ethernet/IP environments. • Proficiency in ticketing systems and incident management processes. • Excellent written communication skills for clear updates and escalations. • Strong accountability, attention to detail, and commitment to resolving issues fully.
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🇺🇸 United States – Remote
💵 $110k - $142.5k / year
⏰ Full Time
🟠 Senior
🌐 Network Operations
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