Support Engineer

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June 11

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Softgic

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Cloud • Cybersecurity • Artificial Intelligence

Softgic is a technology company focused on driving digital and cognitive transformation for its clients. With over 12 years of experience, Softgic provides innovative and tailored solutions across various areas, including software development, cloud data security, the metaverse, and automation. Their approach combines design, coding, and implementation to enhance business processes and ensure security and efficiency in technological infrastructure.

51 - 200 employees

Founded 2011

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• This is a remote position. • At Softgic, we work with the coolest, with those who build, with those who love what they do, with those who have a 100% attitude, because that's our #Cooltura. • Join our purpose of making life easier with technology, and be part of our team as a Support Engineer. • Compensation: USD 1.7K - 2K/month. • Location: Remote (anywhere). • Mission of Softgic: In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy: Deliver quality products and services. • Achieve the satisfaction of our internal and external clients. • Encourage in our team the importance of training to grow professionally and personally through development plans. • Comply with the applicable legal and regulatory requirements. • Promote continuous improvement of the quality management system.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. • Proven experience in a Level 1 or Level 2 IT support role, preferably within a Managed Service Provider environment. • Strong understanding of Windows and/or Linux operating systems, network configurations, and server management. • Experience with cybersecurity protocols and tools, including firewalls, encryption, and incident response. • Familiarity with cloud services (e.g., AWS, Azure) and virtualization technologies is a plus. • Excellent problem-solving skills and the ability to work well under pressure. • Strong communication skills, both verbal and written, with an emphasis on thoroughness and clarity. • Relevant certifications such as CompTIA Security+, Network+, CCNA, or MCSA are highly desirable.

🏖️ Benefits

• We're certified as a Great Place to Work. • Opportunities for advancement and growth. • Paid time off. • Formal education and certifications support. • Benefits with partner companies. • Referral program. • Flexible working hours.