IT Services Analyst, Mid-level

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Softplan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

💰 Debt Financing on 2022-10

Software • Construction • Healthcare

Softplan is a technology company that specializes in developing software solutions for various industries, including construction, healthcare, and government. Their primary focus is on building innovative solutions that streamline processes and improve efficiency for their clients. They are known for their commitment to providing high-quality service and support.

📋 Description

• Execute implementation and deployment activities for the EJE No Penal system at sites of the Judiciary of Peru. • Lead medium- and large-scale implementation projects following the defined methodology, including parameterization, configuration, homologation/acceptance, training, and go-live. • Provide and support training for different user profiles (magistrates, court staff, technical and administrative personnel), facilitating system adoption. • Work in the field according to the national deployment plan, supporting tool usage and assisting during the stabilization phase. • Prepare and maintain user materials and functional documentation in Spanish, carrying out consulting diagnostics. • Serve as team leader when designated by the immediate supervisor.

🎯 Requirements

• Technical or university degree in Systems, Computer Science, Information Technology, Administration, Law, or related fields. • Experience or knowledge in system implementations, IT support, and incident management. • Proficiency with office tools (Word, Excel, PowerPoint) for documentation and support materials. • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and didactically. • Availability for field work, with high adaptability, resilience, and autonomy to operate during critical periods (go-live and stabilization). • Experience in institutional or public-sector environments. • Practical knowledge of ITIL or support methodologies, with a focus on user support and post-go-live stabilization. • Experience in system configuration, parameterization, and homologation/acceptance testing. • Ability to understand legal and administrative processes. • Basic courses or knowledge in databases, Scrum, microservices, or digital transformation.

🏖️ Benefits

• Home office allowance • Maternity / paternity benefit • Meal and food vouchers • Day off