AI Operations Manager, AI Ops

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July 28

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SoftSnow

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Artificial Intelligence • B2B • Enterprise

SoftSnow is a company dedicated to helping businesses integrate artificial intelligence (AI) into their operations with confidence. Their approach focuses on building a strong foundation for AI by addressing immediate pain points, executing AI strategies for measurable impact, and guiding organizations through the necessary transformations for sustained AI adoption. By leveraging their expertise in data management and AI strategy, SoftSnow empowers companies to transition from uncertainty to leadership in AI, ensuring that every step taken is aligned with organizational goals.

11 - 50 employees

Founded 2025

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

📋 Description

• This is a remote position. • SoftSnow is an AI consulting company. • Our mission is to empower businesses to navigate the complexities of AI adoption and accelerate their journey toward realizing its full potential. • SoftSnow is the leading partner for mid-market companies, helping to strategically leverage AI to transform business operations, achieve unparalleled efficiency, and foster sustainable growth. • Position Overview SoftSnow is seeking a detail-oriented and systems-minded AI Operations Manager (AI Ops) to lead the orchestration, performance, and optimization of deployed AI solutions across our client portfolio. • This role ensures that AI systems run reliably, efficiently, and securely in live environments — serving as the connective tissue between engineering, implementation, and business users. • Ideal candidates will have experience in managing large-scale automation or data platforms, preferably with hands-on familiarity with LLMs, APIs, and cloud environments. • You will oversee the day-to-day operation of multiple AI agents, ensuring quality, availability, and proactive maintenance across client-facing deployments.

🎯 Requirements

• Education: Bachelor’s degree in Information Systems, Engineering, Data Science, or related technical field. • Experience: 3+ years of experience in IT operations, cloud services, DevOps, or AI/ML system administration. • Familiarity with AI model deployment, model drift, prompt logging, and incident response workflows. • Proven ability to manage systems in production environments with high uptime requirements. • Knowledge, Skills & Abilities: Strong understanding of operational KPIs, system observability, and performance benchmarking. • Experience with tools like OpenAI APIs, Azure AI, and vector databases is a plus. • Excellent organizational and problem-solving skills under time pressure. • Clear communication and coordination across technical and business teams. • Comfortable with both infrastructure tooling (e.g., monitoring systems) and human workflows.

🏖️ Benefits

• Comprehensive Training – Learn AI development through hands-on experience and mentorship. • Exciting Growth Opportunities – Join a fast-growing industry with endless possibilities. • Collaborative Environment – Work alongside top AI professionals in a supportive team. • Innovative Work – Be part of cutting-edge AI projects that shape the future of business. • Flexible Work Environment – Remote work opportunities with a results-driven approach. • Competitive Benefits - Designed to focus on our team's personal, professional and financial goals.