Head of B2B Support and Operations

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Lead the Support, Setup, Game Release, and Game Providers Support functions • Own operational performance and ensure teams deliver against service levels and business priorities • Identify opportunities to simplify processes, improve scalability, and introduce automation and AI • Improve customer-facing processes while balancing client experience with sustainable team efficiency • Coach Team Leads, identify leadership gaps, support succession planning, and strengthen ownership and accountability • Partner with Account Management, Business Development, Partnerships, Product, and Technical teams to align operations with business strategy • Provide executive-level reporting, identify trends and risks, and recommend improvements supporting business and product goals • Shape and evolve B2B operations for the growing SOFTSWISS Game Aggregator • Support reliable, secure, and scalable operations for the high-load casino games API platform

🎯 Requirements

• Advanced Russian and English language knowledge • 5+ years of experience in Operations, Customer Success, Technical Support, Business Operations, or a related B2B environment • 3+ years of experience managing multiple Team Leads, operational functions, or departments • Proven experience leading and scaling cross-functional operational teams in a fast-growing environment • Strong track record of process optimisation, operational scaling, and improving service performance • Hands-on experience introducing automation and AI-driven improvements into operational processes • Strong people leadership, coaching, stakeholder management, and executive communication skills • Ability to translate business strategy into operational priorities and execution

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events