Monitoring Systems Engineer – Middle

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Offering on-duty service coverage, encompassing day and night shifts. • Addressing incidents by troubleshooting and resolving issues, even seeking assistance from third-party or vendor support when necessary. • Directing issues or queries to the relevant department as needed. • Keeping detailed records and documentation of current infrastructure challenges and Root Cause Analyses (RCAs). • Contribute to safe and effective internal practices for AI usage in monitoring and incident response workflows. • Collaborating with other teams to understand and define their monitoring needs, then implementing the right solutions. • Setting up and adjusting the monitoring/observability systems for various teams. • Designing and tweaking alerts and dashboards to suit specific needs. • Refining alerts to reduce irrelevant notifications and increase their significance. • Enhancing dashboards for better clarity, understanding, and a more comprehensive view. • Building and sustaining connections between the monitoring systems and other platforms like Jira, Opsgenie, etc. when required. • Establishing and updating a Knowledge Base, covering system configurations, alert processes, troubleshooting guidelines, and user manuals. • Staying updated with the newest trends and best practices to continuously uplift our organization's monitoring capabilities. • Identify opportunities to automate repetitive monitoring and support tasks, including with AI-assisted approaches where suitable.

🎯 Requirements

• Minimum of 3 years experience as a Systems Engineer, SRE, DevOps, or Monitoring Support Engineer (L2+) • Good understanding of Linux-like operating systems (Debian-based) • Experience with containerization, virtualization, and orchestration (LXC/LXD, Docker, Kubernetes) • Development experience in any scripting language (Bash, Python, Go, etc) and familiarity with REST API • Knowledge of basic database concepts (experience with PostgreSQL is preferable), including transactions and WAL • English proficiency at an Intermediate (B1) level or higher • Russian proficiency at an Upper-Intermediate (B2) level or higher • Practical interest in using AI-assisted tools for troubleshooting, automation, documentation, and operational efficiency • Ability to critically evaluate AI-generated output and validate it before using it in production environments • Understanding of the risks and limitations of AI usage in infrastructure and production operations

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events