Technical Account Manager – Middle

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎮 Gaming

Gaming • Software Development

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Coordinating communication between the Client and internal teams • Acting as the Client’s representative within the Casino Platform • Assisting the Client with technical requests/issues via the helpdesk • Performing initial troubleshooting, debugging, and issue iteration • Escalating unsolved cases to related teams • Prioritising and managing the Client's requests and issues • Consulting the Client on their use of our product • Acting as a stakeholder for client-relevant product requests • Iterating on the client's ideas and problems to tailor our product to their needs • Proactive monitoring of the Client's system and its metrics, both technical and business-related

🎯 Requirements

• Fluency or proficiency in English, at least B2 or higher • Fluency or proficiency in Russian, at least C1 or higher • Strong soft skills, focusing on communication for both technical and non-technical audiences, conflict resolution, and the ability to collaborate within cross-functional teams • Strong analytical thinking skills, including the ability to distinguish correlation from causation, the capability to identify patterns, solve complex problems, and think critically under pressure • Experience with business analysis and product management processes to align technical solutions with customer needs • Previous work experience in large-scale software development environments, including customer-facing roles • Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA • Proficiency in analyzing datasets to extract actionable insights and drive decision-making • Experience with GitLab CI/CD pipelines, comprehension of data-driven systems • Good command of markup web languages (HTML, CSS)

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events