Technical Account Manager

🔥 13 hours ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Lead client onboarding and API integrations from initial technical setup through testing and production go-live • Maintain integration roadmaps and define technical requirements • Prepare clear tasks for Engineering and DevOps teams, including logs, reproduction steps, and technical specifications • Conduct pre-release technical audits of client setups • Identify configuration or integration issues before they affect production • Manage technical incidents and troubleshoot by analysing logs and isolating issues • Coordinate resolution with internal teams • Contribute to Root Cause Analysis (RCA) to prevent recurrence • Support client product adoption through technical demonstrations and feature guidance • Maintain ongoing client communication and collect feedback • Contribute to strong CSAT results • Improve technical support processes using internal automation and AI tools for ticket triage, documentation, knowledge sharing, and issue resolution

🎯 Requirements

• English at B2 level or higher • Russian at B2 level or higher • Practical experience in a Technical Account Manager, Technical Support, Integration, Implementation, or similar client-facing technical role • Solid understanding of web architecture, REST APIs, JSON, browser DevTools, and server logs • Ability to troubleshoot integrations and distinguish configuration issues from platform bugs • Hands-on experience with Jira and Confluence for issue tracking, task management, and technical documentation • Strong analytical and problem-solving skills • Ability to work autonomously and manage several technical priorities • Strong communication skills • Confidence working with both clients and cross-functional technical teams

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events