Senior Salesforce Business Analyst

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November 18

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Software Mind

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Artificial Intelligence • SaaS • Telecommunications

Software Mind is a technology company that specializes in software development and digital transformation services. With a focus on AI and cloud solutions, the company offers a wide range of services including custom software development, mobile app development, and cloud consulting. Software Mind serves various industries such as financial services, telecom, biotech, and media, providing tailored solutions to accelerate digital transformations and business growth globally.

1001 - 5000 employees

Founded 1999

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2020-12

📋 Description

• Analyze business processes and identify areas for improvement using Salesforce. • Gather, document, and prioritize business requirements from stakeholders. • Create user stories, use cases, and process maps. • Collaborate with Salesforce administrators and developers to design solutions. • Conduct testing of new functionalities (UAT, SIT) and support deployment. • Lead workshops and training sessions for end users. • Prepare business and system documentation. • Monitor the effectiveness of implemented solutions and recommend improvement

🎯 Requirements

• Proficient CRM B2B process excellence experience (sales, service support/care) and process mapping skills. • 8+ years working on the Salesforce.com Platform. • Salesforce Administrator Certification. • Salesforce Business Analyst Certification. • Experience with agile methodologies (e.g. Scrum). • Experience using process design tools (e.g. Signavio).

🏖️ Benefits

• Flexible employment and remote work • International projects with leading global clients • Non-corporate atmosphere • Language classes • Internal & external training • Private healthcare and insurance • Multisport card • Well-being initiatives