Director of Training and Education

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November 10

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Solace

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Healthcare Insurance • Wellness • Social Impact

Solace is a healthcare advocacy company that connects patients and their families with skilled advocates, such as doctors, nurses, and other healthcare experts. Their mission is to empower patients and improve healthcare outcomes by assisting with the navigation of the complex healthcare system. Solace provides support in areas like scheduling, communicating with medical teams, and insurance dealings, and advocates are covered by Medicare and Medicare Advantage plans. The platform ensures patients receive personalized support through phone or video consultations, assisting with everything from chronic illness management to healthcare paperwork.

2 - 10 employees

⚕️ Healthcare Insurance

🧘 Wellness

🌍 Social Impact

📋 Description

• Lead the end-to-end development of Solace’s training for a rapidly scaling advocacy service already creating national impact • Evaluate what technology and support is required to optimally deliver an informative initial training experience, both synchronously and asynchronously, that allows advocates to begin in their role with confidence • Working with clinical SMEs, develop continuous feedback loops that illuminate advocate pain points and develop training solutions to broaden knowledge and abilities • Engage in continuous quality improvement, collecting and analyzing advocate feedback about what is going well, what is not, and developing novel solutions to ensure the right information is being provided at the right time • Partner with the clinical, product, recruiting, and data teams cross-functionally to understand the impact of excellent training on advocate retention • Develop a longitudinal educational program that targets tenured advocates and allows them to seamlessly improve as Solace grows into new markets and patient populations

🎯 Requirements

• Minimum 5 years of experience developing, implementing, and scaling virtual training programs • Experience in healthcare, digital health, or adjacent industries strongly preferred; experience working within the product vertical of a company is highly desired; within the product vertical of a startup is a huge plus • Experience with and knowledge of the healthcare sector and the particular needs of healthcare employees around training and education, and how those differ from non-clinical employees • Experience developing quality feedback assessments, developing feedback loops, and operationalizing continuous change • Experience with cross-functional team leadership and the ability to persuade, motivate, and influence • Ability to translate clinical and operational information into a compelling educational experience, background as a licensed clinician is a plus • Ability to build from scratch, manage multiple priorities, adapt quickly to evolving organizational needs, and effectively work autonomously • Genuine passion for education, with excitement about leveraging technology to transform how training is delivered.

🏖️ Benefits

• Applicants must be based in the United States.