Director of Veterans Programs

🕒 April 22

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Solace

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

🧘 Wellness

🌍 Social Impact

Healthcare Insurance • Wellness • Social Impact

Solace is a healthcare advocacy company that connects patients and their families with skilled advocates, such as doctors, nurses, and other healthcare experts. Their mission is to empower patients and improve healthcare outcomes by assisting with the navigation of the complex healthcare system. Solace provides support in areas like scheduling, communicating with medical teams, and insurance dealings, and advocates are covered by Medicare and Medicare Advantage plans. The platform ensures patients receive personalized support through phone or video consultations, assisting with everything from chronic illness management to healthcare paperwork.

📋 Description

• Lead Solace's development of a strategic plan to serve Veterans as we scale, including opportunities to engage with the VA on potential partnerships. • Build and sustain relationships with Veteran Service Organizations (VSOs) to expand Solace's reach and credibility with the Veterans community • Develop clinical protocols, referral pathways, and operational workflows that enable Solace advocates to deliver exceptional care navigation for Veterans • Serve as the internal expert and voice for Veterans care — educating advocates, physicians, and product teams on VA system navigation, benefits, and Veterans-specific needs • Collaborate with Solace's Product and Revenue Cycle Management teams to build scalable tools and processes for Veterans programs • Identify and track quality metrics; drive continuous improvement in outcomes for Veteran members • Represent Solace in conversations with Congressional stakeholders and federal healthcare policy forums as needed

🎯 Requirements

• Deep familiarity with Veterans healthcare, VA’s community care programs, and how VA healthcare operations actually work in practice. • A track record of building programs and partnerships and an understanding of complex federal healthcare environments • Exceptional communication skills — equally comfortable presenting to senior federal officials and coaching a frontline advocate • Ability to engage with federal partners, particularly the VA, to lead partnership discussions • Genuine passion for Veterans and ensuring they receive the care and services they have earned • Previous leadership experience in the VA healthcare system (medical center, VISN, or national level) or clinical background (MD, RN, PsyD, LCSW, or similar) with VA experience • Prior experience working with Veteran Service Organizations or other large organizations who are dedicated to serving Veterans • Familiarity with TRICARE, Medicare, and Medicare Advantage as they intersect with VA benefits • Experience in early-stage or high-growth companies where you've had to build programs from scratch

🏖️ Benefits

• Health insurance • Professional development opportunities