Technical Customer Success Manager

🕒 March 27

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Solakon GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

⚡ Energy

🛍️ eCommerce

🧘 Wellness

Energy • eCommerce • Wellness

Solakon GmbH is a company focused on providing innovative balcony solar power systems that allow users to generate their own sustainable energy. With a line-up of efficient solar power sets, including bifacial solar modules, the company aims to make solar energy accessible to everyone, promoting a self-determined energy future. Solakon emphasizes user-friendly solutions, ensuring easy installation and maximum energy efficiency while encouraging participation in the energy transition.

📋 Description

• As part of our Customer Success team, you are the primary point of contact for our customers, resolving their requests and challenges. • Technical support for balcony solar systems: As a product expert—especially for solar modules and inverters—you are the contact person for technical inquiries. • Customer communication in the ticketing system: With initial experience in customer support and ticketing systems, you handle and prioritize incoming requests. • Telephone customer service: Thanks to your expertise and service orientation, you handle customer inquiries on the phone in a friendly and professional manner. • Optimizing internal processes: You work closely with different teams to ensure requests are resolved quickly and satisfactorily. • Onboarding new team members: You also support new colleagues to receive a comprehensive onboarding in Customer Success.

🎯 Requirements

• Technical affinity: You have a basic technical understanding, preferably of how our products work, and are eager to continuously expand it. • Customer orientation: You have at least one year of experience as a Junior Customer Success Manager or in a comparable role, ideally with experience in advising customers and/or technical troubleshooting. • Conscientiousness & reliability: You complete your work reliably, independently, quickly, and carefully. • Strong communication skills: You can express yourself very well, are empathetic, and can explain complex issues in a simple way. • Team player: You enjoy working in a young, motivated, and efficient team.

🏖️ Benefits

• Great team spirit • Collegial atmosphere with flat hierarchies and lots of drive while maintaining high professionalism. • Regular team events (e.g., Highland Games, escape rooms, or paintball). • Further training is encouraged and can be discussed freely. • Equipped with the latest Apple technology.