Dispatch Specialist I – Behavioral Health

🔥 2 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Solari, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤲 Charity

🏥 Healthcare

🌍 Social Impact

Charity • Healthcare • Social Impact

Solari is a nonprofit provider of crisis response services that operates 988 and other crisis call centers, mobile crisis team dispatch, follow-up services, and crisis-system consulting. Founded in 2007, Solari synchronizes contact centers, mobile teams, and data management to build data-informed, cost-effective crisis systems that divert 911 calls to crisis lines and connect people in crisis to appropriate resources. The organization operates statewide 988/crisis contact centers in Arizona, Colorado, and Oklahoma, serves as a national 988 back-up call center, provides mobile crisis dispatch across multiple states, and reports having helped over 5 million people and handled 1M+ crisis calls per year since 2024. Solari emphasizes employee-centered operations, accreditation and awards, and a mission of "Inspiring Hope".

📋 Description

• Receives and dispatches teams/clinicians timely and effectively. • Provides concise and accurate information to teams/clinicians; maintains awareness of teams/clinicians’ needs and safety. • Manages tracking logs accurately and in a timely manner; creates reports when business needs dictate. • Documents all dispatch and related interactions in the electronic health record and tracking logs. • Adhere to call center policy and procedures. • Participate in required training and supervision; willingness to expand knowledge of suicide intervention and prevention, the behavioral health and physical health systems, Medicaid managed care, mental health and diagnostics, community resources, and recovery and resiliency practices. • Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures. • Responsible for assisting other Contact Center staff in answering and screening incoming crisis requests when business needs dictate. • Respond to incoming calls and requests for dispatch services; complete outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations; operate within required timeframes. • Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency. • Screen incoming requests. • Screen and dispatch incoming calls or contacts from first responders directly. • Back up for other Contact Center staff as required by business needs. • Other duties as assigned.

🎯 Requirements

• 1-2 years of Dispatch, contact center, or emergency services experience preferred. • GED/High School diploma, required • Must meet the following BHPP education and experience requirements: An individual who has six weeks of behavioral health work experience/dispatch experience and has the skills and knowledge required to provide behavioral health services and has one of the following: an Associate’s degree, a High school diploma, or equivalency.

🏖️ Benefits

• Friendly work environment • Generous paid time off (PTO) • Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date • Competitive compensation • Convenient office locations and Hybrid Schedule • On-site fitness room free to all employees (Tempe Office) • Basic Life Insurance • Voluntary Life, Spouse, Child Insurance • Critical Illness w/free dependents • Critical Illness Spouse • Short Term & Long Term Disability- Starts first of the month after 90 days of employment • 401K & 401K Roth - Starts first of the month after 90 days of employment • United Pet Care • LifeLock for identity theft • LYRA EAP Program- 25 free sessions for mental health per family member