Infusion Collections Manager

🕒 May 15

🤠 Texas – Remote

🤠 Texas – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

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Soleo Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧘 Wellness

Healthcare Insurance • Pharmaceuticals • Wellness

Soleo Health is a specialty pharmacy company that goes beyond simply filling prescriptions by providing personalized patient experiences and access to specialized medications and infusion therapies. They offer treatment in patients' homes, in providers' offices, or at one of their many nationwide infusion centers. Soleo Health specializes in treating complex and ultra-rare diseases with a focus on improving patient quality of life and optimizing health outcomes. They work closely with patients, providers, pharmaceutical manufacturers, payors, and health systems to deliver high-cost therapies, demonstrating value through real-world outcome data. Soleo Health is recognized for its clinical excellence and dedication to patient care, and offers nationwide services, including an online portal, Soleo Connect®, for real-time communication.

📋 Description

• Oversee collection activities related to the accounts receivable across multiple site locations, payors, and therapies to maximize accurate and timely payment. • Monitor aging reports and key AR metrics to identify trends, risks, and opportunities for improvement. • Ensure assigned accounts are researched and worked appropriately, including identification of billing errors, short payments, overpayments, denials/rejections, unpaid claims, and cash application discrepancies. • Oversee appeals and payer follow-up processes to ensure deadlines are met and appropriate documentation is submitted. • Review and approve potential adjustments and refund requests in accordance with company policies. • Ensure all relevant phone conversations and collection activities are well documented and maintained within company systems. • Identify trends in payer denials, payment delays, or billing issues and collaborate with billing and revenue cycle teams to implement corrective action. • Ensure all collection activities comply with federal, state, and local regulations, third-party payer requirements, and company policies. • Work closely with insurance companies, patients, and other company personnel to resolve escalated account issues. • Prepare reports and communicate collection performance, risks, and improvement opportunities to leadership. • Participate in recruitment, onboarding, and training of collection staff. • Utilize payer portals, electronic tools, and internal systems to monitor claims status and expedite resolution of outstanding balances. • Support special payer projects, audits, or process improvement initiatives related to collections and reimbursement. • Stay informed of payer guidelines, billing deadlines, and appeal requirements. • Supervise, coach, and develop a team of collection specialists to ensure productivity, accuracy, and adherence to company policies and procedures. • Assign and monitor workload, ensuring timely follow-up on accounts receivable and payer issues. • Provide training and ongoing support to staff regarding payer policies, appeal processes, and best practices in collections. • Conduct regular performance reviews and provide feedback to support staff development and performance improvement. • Serve as a point of escalation for complex collection issues, payer disputes, and account resolution challenges. • Perform other duties as assigned.

🎯 Requirements

• Previous Home Infusion and Specialty Pharmacy experience required. • 5+ years of progressive healthcare collections or revenue cycle experience, including leadership or supervisory responsibilities required. • High School Diploma or GED required, Associate’s or bachelor’s degree in business, Healthcare Administration, or related field preferred. • Demonstrated experience managing collections teams, including coaching, performance management, and workflow oversight. • Strong knowledge of healthcare billing, reimbursement processes, HCPC coding, and medical terminology. • CPR+/CareTend systems experience preferred. • Proven ability to analyze aging reports, identify trends, and implement strategies to improve collections performance and reduce AR days. • Strong analytical, math, and written communication skills. • Excellent interpersonal, leadership, and organizational skills with the ability to collaborate across billing, reimbursement, and operations teams. • Ability to prioritize, problem solve, manage multiple initiatives, and meet departmental performance goals. • Proficiency with Microsoft Office applications, including Word, Excel and Outlook.

🏖️ Benefits

• Competitive Wages • 401(k) with a Match • Referral Bonus • Paid Time Off • Great Company Culture • Annual Merit Based Increases • No Weekends or Holidays • Paid Parental Leave Options • Affordable Medical, Dental, & Vision Insurance Plans • Company Paid Disability & Basic Life Insurance • HSA & FSA (including dependent care) Options • Education Assistance Program