Soligent
Energy
Soligent is a leading distributor in the clean energy sector, offering a wide range of products and services since 1979. The company provides solar panels, inverters, racking, energy storage solutions, and electric vehicle chargers, catering to both residential and commercial markets. Soligent partners with well-known manufacturers such as Jinko Solar, IronRidge, and Enphase to deliver high-quality products. Committed to sustainability and social responsibility, Soligent continues to innovate and support the growth of clean energy technologies.
Customer Experience Partner
Job not on LinkedIn
2 days ago
Soligent
Energy
Soligent is a leading distributor in the clean energy sector, offering a wide range of products and services since 1979. The company provides solar panels, inverters, racking, energy storage solutions, and electric vehicle chargers, catering to both residential and commercial markets. Soligent partners with well-known manufacturers such as Jinko Solar, IronRidge, and Enphase to deliver high-quality products. Committed to sustainability and social responsibility, Soligent continues to innovate and support the growth of clean energy technologies.
📋 Description
• Contribute to the development of and implement customer experience strategies that align with Soligent’s mission and business objectives • Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals • Collaborate with cross-functional teams, including sales, product, and operations to ensure a seamless and consistent customer experience • Drive continuous improvement initiatives to enhance the customer's journey • Execute customer retention programs aimed at increasing loyalty and reducing churn • Serve as an advocate for the customer within the organization, driving a customer-centric culture across all departments
🎯 Requirements
• Proven track record in customer experience management, customer service, or a related field • Strong understanding of customer journey mapping, experience design, and service excellence • Excellent communication and cross-functional collaboration skills • Ability to manage and prioritize multiple projects and initiatives in a fast-paced environment • Data-driven mindset with the ability to analyze customer feedback and translate it into actionable insights • Experience with customer experience tools, CRM systems, and quoting platforms is highly desirable • Solid solar technical understanding and ability to perform accurate take-offs is required
🏖️ Benefits
• Eligibility to participate in our Sales Incentive Plan
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