IT Support Specialist

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February 16

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Solenix

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Solenix is an international company providing engineering and consulting services in the space market. Our software team consists of highly skilled professionals focused on delivering smart and reliable solutions.

51 - 200 employees

Founded 2004

📋 Description

• This is a remote position. • Provide technical assistance and support related to computer systems, hardware, and software. • Respond to user inquiries, diagnose problems, and implement solutions in a timely manner. • Maintain and update IT documentation, and contribute to the overall efficiency of the IT infrastructure. • Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other peripherals. • Install, configure, and maintain operating systems and software applications. • Provide remote and on-site technical support to end-users. • Manage user accounts and access permissions. • Document support activities and solutions in a ticketing system. • Assist with network maintenance and troubleshooting. • Train users on software and hardware usage. • Maintain inventory of IT equipment. • Follow established IT procedures and security guidelines. • Participate in IT projects as needed.

🎯 Requirements

• Bachelor's degree in Information Technology or a related field, or equivalent experience. • Proven experience in providing IT support. • Strong knowledge of Windows and macOS operating systems. • Experience with network troubleshooting and basic network concepts. • Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Strong customer service orientation.