Senior Project Manager

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Solutions Metrix

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Enterprise • SaaS • B2B

Solutions Metrix is a company that specializes in customer relationship management (CRM) solutions. They provide CRM consulting, implementation, optimization, and support services, aiming to enhance customer experience and increase customer lifetime value. They work with a range of CRM platforms including Salesforce, Microsoft Dynamics 365, Creatio, and SugarCRM, and cater to industries such as banking, insurance, higher education, manufacturing, and more. Solutions Metrix offers holistic CRM strategies aligned with organizational goals, focused on user adoption and comprehensive change management.

11 - 50 employees

Founded 2001

🏢 Enterprise

☁️ SaaS

🤝 B2B

📋 Description

• Manage project execution, ensuring strict adherence to budget, schedule, and scope. • Collaborate with project personnel to identify and resolve issues promptly and efficiently. • Monitor and track project milestones and deliverables to ensure they meet quality standards. • Identify the need for initial or supplemental project resources and make effective allocations. • Develop and update project plans for information technology projects, including objectives, technologies, systems, schedules, funding, and staffing. • Perform risk assessments to develop strategies for managing and mitigating project risks. • Prepare comprehensive project status reports by collecting, analyzing, and summarizing information and trends. • Establish and execute a project communication plan to keep all stakeholders informed and engaged. • Monitor the performance of project team members, providing feedback and maintaining performance documentation. • Negotiate with project stakeholders or suppliers to obtain necessary resources or materials. • Oversee the success of the project portfolio by putting in place the required governance and reporting processes • Produce bi-weekly invoicing report for finance to invoice the correct amount to customers • Manage escalations, assist project teams in critical situations or when projects are off track, and effectively engage in difficult conversations with customers • Ensure when a new contract gets signed, the transition to the delivery team gets executed promptly and according to the established process • Coach the delivery team on current processes and project management best practices

🎯 Requirements

• 8+ years of relevant project management experience. • Experience managing CRM implementation projects • Experience with the financial sector, banks or credit unions are required. • A bachelor's degree in Engineering, Computer Science, or Business Management. • A solid technical background, including an understanding or hands-on experience in software development and web technologies. • Proven working experience as a project administrator in the information technology sector. • Excellent client-facing and internal communication skills, both written and verbal. • Solid organizational skills, including exceptional attention to detail and multitasking abilities. • Strong attention to detail, especially regarding deadlines and budgets. • Proven success in working with all levels of management. • Excellent presentation skills to effectively convey project updates and insights. • Agile or Scrum Certification a plus (PSM, CSM, DASM, PMI-ACP)

🏖️ Benefits

• Paid time off • Medical and dental insurance • Flexible working hours • Hybrid work • Tuition reimbursement • Diverse and inclusive culture - we work hard and we play hard!