Order Management Specialist

🕒 3 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $45.4k - $62.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Solventum

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

📚 Education

🧘 Wellness

Healthcare Insurance • Education • Wellness

Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.

📋 Description

• Reviewing incoming new orders and backlog orders to determine qualification for insurance billing requirements. • Collaborating with internal sales teams, customer service representatives, hospital partners, customers, and patients to obtain required documentation and support order fulfillment. • Providing professional customer service while managing multiple priorities in a fast-paced healthcare environment. • Researching and interpreting payer requirements and clinical documentation to determine patient eligibility for services. • Communicating patient financial responsibilities and resolving complex order-related issues while maintaining compliance with company policies and procedures.

🎯 Requirements

• High School Diploma/GED or higher from an accredited institution • Three (3) years of customer service experience in a private, public, government, or military environment. • Three (3) years of experience utilizing Microsoft Office applications, including Word, Excel, and Outlook. • Experience managing multiple competing priorities in a fast-paced customer service environment. • Experience researching, reviewing, and interpreting documentation to support customer orders or service eligibility determinations. • Experience communicating with customers, patients, healthcare providers, or third-party payers regarding service requirements and financial responsibilities. • Three (3) or more years of healthcare, medical billing, reimbursement, insurance verification, or related healthcare support experience (preferred). • Experience working with insurance payer requirements and healthcare documentation (preferred). • Strong customer relationship management and problem-solving skills (preferred). • Experience supporting patients requiring complex or time-sensitive healthcare services (preferred). • Ability to work independently in a hybrid work environment while maintaining high productivity and attention to detail.

🏖️ Benefits

• Medical, Dental & Vision • Health Savings Accounts • Health Care & Dependent Care Flexible Spending Accounts • Disability Benefits • Life Insurance • Voluntary Benefits • Paid Absences • Retirement Benefits