Bilingual Customer Success Representative

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Solvo Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.

📋 Description

• Conduct outbound follow-up calls with clients at various stages of their journey. • Maintain consistent communication with active and inactive clients. • Re-engage individuals who require additional support or encouragement. • Follow up after consultations, workshops, community events, and appointments. • Build trust through personalized and proactive outreach. • Answer general questions and connect clients to appropriate resources and services. • Schedule and confirm appointments. • Send appointment reminders through phone, SMS, email, and CRM workflows. • Assist clients with gathering required documentation. • Coordinate follow-up meetings with advisors and program staff. • Monitor client progress and ensure next steps are completed. • Welcome new community members into the organization. • Maintain ongoing communication to encourage participation and successful outcomes. • Maintain accurate client records in the CRM. • Track overdue follow-ups and inactive records. • Follow up with referral partners and community organizations.

🎯 Requirements

• Fluent in English and Spanish (spoken and written) • Minimum 1 year of experience in: Customer Service, Client Success, Community Outreach, Relationship Management, Nonprofit Services • Strong verbal and written communication skills. • Excellent phone communication and relationship-building abilities. • Comfortable making a high volume of outbound calls. • Experience working with CRM systems. • Strong organizational skills and attention to detail. • Ability to work independently in a remote environment.

🏖️ Benefits

• Fully remote position • Flexible part-time schedule • Opportunity to make a real difference in people's lives • Mission-driven and purpose-focused work • Collaborative and supportive team environment