Senior Customer Experience Representative – Ingles Avanzado

Job not on LinkedIn

🔥 54 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solvo Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.

📋 Description

• Ser el principal punto de contacto para los clientes • Brindar soporte a través de chat, email, llamadas y Zoom • Resolver problemas e incidencias técnicas • Gestionar cambios de cuenta, upgrades, downgrades y cancelaciones • Hacer seguimiento de casos y garantizar la satisfacción del cliente • Identificar riesgos de cancelación y apoyar estrategias de retención • Coordinar con equipos internos y proveedores externos para resolver casos complejos

🎯 Requirements

• Inglés avanzado (B2+ o C1) escrito y conversacional • 1 a 3 años de experiencia en Customer Support, Customer Service, Customer Experience, Technical Support o Call Centers Bilingües • Excelentes habilidades de comunicación, organización y resolución de problemas • Capacidad para aprender nuevas tecnologías y desenvolverse en entornos dinámicos • Estudios Bachillerato / Educación Media • Experiencia o conocimientos en Customer Service, Customer Support, Resolución de Problemas, Retención, Empatía y Orientación al Cliente, Call Center BPO y Healthcare • Disponibilidad para trabajar de 8:00 AM a 5:00 PM PST o de 9:00 AM a 6:00 PM PST

🏖️ Benefits

• Prestaciones sociales • Contrato a término indefinido • Trabajo 100% remoto • Entrenamiento y acompañamiento inicial • Exposición directa al cliente desde el primer día • Oportunidad de crecimiento en una compañía tecnológica con impacto en el sector salud

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