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Customer Service Expert, English B2

🔥 13 hours ago

🇨🇴 Colombia – Remote

💵 $2.3M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🗣️🇪🇸 Spanish Required

Where this job comes from

Posted on TP's careers page, not through a job board

First seen by Remote Rocketship 13 hours ago

Logo of TP

TP

10,000+ employees

🤝 B2B

💼 Consulting

💰 $514.9M Post IPO debt on 2025-02

B2B • Consulting

TP is TP Group, previously known as Teleperformance, which has been a leader in the digital business services market for nearly 47 years. With a focus on adapting to changes in the AI era, TP offers a range of services including sales, outsourcing, BPO, customer experience, digital solutions, technical support, and analytics solutions. The company emphasizes an omnichannel approach and is committed to providing modern, empathetic services to meet the needs of its clients.

📋 Description

• Respond to customer inquiries • Provide clear and friendly guidance • Deliver effective solutions across different service scenarios • Understand customer needs • Handle information responsibly • Ensure a smooth, positive customer experience in every interaction • Support customers as part of Teleperformance's digital business and omnichannel customer-experience services

🎯 Requirements

• English proficiency at B2 level (intermediate to advanced) • Bilingual communicator • Bachillerato / Educación Media • No professional experience required • Ability to respond to customer inquiries and provide clear, friendly guidance • Ability to deliver effective solutions across different service scenarios • Ability to handle information responsibly, with care and discretion • Advanced English listed under idiomas

🏖️ Benefits

• Performance-based bonuses • Work schedules of 42 hours per week, designed to support work-life balance • Indefinite-term contract for long-term stability • Access to our exclusive Gaming Arena, designed for entertainment and team connection • Employee fund benefits that support your financial wellbeing

Apply Now

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