Solvo Global
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
Soporte Técnico, Servicio al Cliente
Job not on LinkedIn
October 28
🗣️🇪🇸 Spanish Required
Solvo Global
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
📋 Description
• Atención telefónica directa a cliente usuario de nuestra plataforma ERP. • Gestión de tickets de soporte, clasificación y seguimiento de los mismos. • Desarrollo de guías y manuales, tanto escritos como videos. • Configuración y puesta en marcha de la plataforma para los clientes (eventualmente). • Atender y resolver consultas generales quejas y reclamaciones de los clientes de manera eficiente. • Gestionar, resolver, y seguir el proceso de pedidos, cobros, etc.
🎯 Requirements
• Que haya tenido experiencia en atención de soporte para clientes SAS y conocimientos software. • Muy Valorable experiencia en el sector educativo. • Experiencia en Soporte técnico y resolución de problemas en ERP. • Experiencia en Gestión y seguimiento el proceso de tickets e incidencias. • Atención telefónica directa a cliente usuario de plataformas ERP. • Grado o estudios: Ciclo formativo de informática, valorable conocimiento en aplicaciones de gestión, ERP’s, etc. • Experiencia: 2 años de experiencia en atención al cliente.
🏖️ Benefits
• Recibirá formación para trabajar en la plataforma aprox 2 meses
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