Technical Support Specialist

🔥 21 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solvo Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.

📋 Description

• Provide technical support via phone, chat, email, and web • Manage and document tickets and incidents within support platforms • Investigate, diagnose, and resolve technical issues • Perform troubleshooting and root cause analysis • Maintain up-to-date records and track the status of cases • Assist with configurations and validations using SQL and HTML • Collaborate with Product and Engineering teams to resolve incidents • Participate in training sessions regarding internal technologies • Ensure an excellent customer experience across communication channels

🎯 Requirements

• At least 1 year of experience in technical support, Service Desk, or customer support roles • Experience providing support for SaaS products • Proficiency with tools such as HubSpot, Zendesk, ServiceNow, Salesforce, or similar platforms • Knowledge of SQL and databases • Knowledge of HTML • Experience in ticket management and documentation • Strong analytical skills and a problem-solving mindset • Advanced English proficiency • Excellent communication and customer service skills • University degree or equivalent professional experience (preferred qualification) • Experience working with government or municipal entities (preferred qualification) • Must work Monday to Friday, 8:30 AM–5:00 PM ET

🏖️ Benefits

• Contrato a término indefinido • Tiempo completo • 100% Remote work arrangement • Advanced English (C1 level) • Global team environment

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