Process Improvement Technician

🔥 0 minutes ago

🇨🇱 Chile – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SONDA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1974

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

SONDA is a company focused on providing a seamless online experience by effectively managing user preferences, particularly regarding cookie usage on their website. They emphasize the importance of user consent and the impact of cookie settings on website performance and personalized content delivery. SONDA also engages users with a community platform where potential candidates can explore career opportunities within the company.

📋 Description

• Develop KPI dashboards, reports, and management reports • Handle satisfaction surveys via IVR and ServiceNow • Support management and quality teams in process improvement initiatives • Create and update knowledge base procedures • Track and monitor tickets • Control and monitor backlogs and SLA compliance • Assign tickets to the technical team • Set ticket priorities and escalate tickets as needed • Perform activities focused on quality and process improvement

🎯 Requirements

• Completed or currently pursuing a university degree • Fluent Spanish, with the ability to communicate in a professional environment • Proficiency in Microsoft Office tools • Proficiency in Google Workspace tools • Strong organizational skills and attention to detail when tracking tickets, backlogs, KPIs, and SLAs • Analytical mindset with a focus on quality and process improvement • Experience preparing and monitoring KPIs and management reports • Experience with ServiceNow • Experience monitoring SLAs and backlogs and managing tickets • Experience in quality and process improvement activities • Experience creating and updating procedures or knowledge bases

🏖️ Benefits

• Flexible working arrangements that promote work-life balance • Professional development and continuous growth of your skills • Collaborative, diverse, and innovative environment • SONDA Academy: a learning platform for professional development • On-site and remote work options • SONDA Wellness, with initiatives focused on physical, mental, and social health • Equal opportunities in an inclusive environment