Associate Field Service Engineer – Fixed Term, 12-month assignment

Job not on LinkedIn

🔥 16 hours ago

🦌 Connecticut, New Jersey, +2 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Xibo Open Source Digital Signage

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Digital Signage

Xibo Open Source Digital Signage is a platform for creating and managing digital signage solutions. It provides an open-source environment for users to create and publish digital content on a variety of display screens. Xibo allows for scheduling content, displaying dynamic media, and integrating with various data sources to deliver real-time information to audiences. It is particularly useful for businesses and organizations looking to utilize digital signage for advertising, informational displays, or interactive customer engagement.

📋 Description

• Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs • Assist with troubleshooting technical issues related to flow cytometry instrumentation • Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report • Communicate product quality observations or service concerns to appropriate team members • Work closely with Field Service, Sales, and Field Applications teams • Support customer satisfaction through professional communication and timely follow-up • Assist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis • Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics • Travel to customer sites as required within the assigned region

🎯 Requirements

• Recent college graduates within the past 6 months • Must hold a 2-year Associate degree or 4-year Bachelor’s degree (preferred) • Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline • Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment • Strong analytical and problem-solving skills • Strong customer focus and professional communication skills • Highly organized with good follow-up skills • Self-motivated team player with a willingness to learn • Basic understanding of flow cytometry or related scientific disciplines is a plus • Computer skills required, including typing, email, and basic software use • Must have a valid driver’s license and own or have access to a reliable vehicle • Must hold a valid U.S. passport for potential travel to Canada • Must be authorized to work in the United States • Ability to travel, including overnight travel, as needed • Flexibility with schedule and ability to adapt to last-minute changes

🏖️ Benefits

• Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents • Long Term Care: A voluntary Long-Term Care (LTC) benefit with a life insurance component • Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents • Flexible Work Arrangements, including remote and hybrid work schedules • Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs) • A wide variety of employee business resource groups (EBRGs)