MDR Team Lead

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sophos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

☁️ SaaS

💰 Post-IPO Equity on 2021-08

Cybersecurity • SaaS

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

📋 Description

• Lead day-to-day MDR operations, overseeing case queues, analyst workloads, SLA performance, escalations, and resource allocation to ensure consistent service delivery. • Guide and review incident investigations, validating findings, assessing business impact, recommending response actions, and ensuring appropriate escalation management. • Serve as a key point of coordination during customer and internal escalations, providing clear updates, risk assessments, recommendations, and resolution plans. • Coach, mentor, and develop MDR analysts through case reviews, feedback, skills development, and performance management. • Conduct quality reviews of investigations, customer communications, documentation, and calls to drive operational excellence and continuous improvement. • Analyse operational metrics and dashboards to identify trends, risks, capacity constraints, and opportunities to improve service quality, efficiency, and customer outcomes. • Develop and maintain SOPs, playbooks, workflows, and knowledge-base content to improve consistency and operational readiness. • Provide technical leadership in intrusion analysis, incident response, digital forensics, malware investigations, and threat hunting activities. • Lead response efforts during significant security incidents, ensuring effective coordination, decision-making, and ownership through resolution. • Stay current on threat actor tactics, techniques, and procedures (TTPs), leveraging threat intelligence to enhance investigations, detections, and response capabilities. • Partner with Engineering, Labs, and Content teams to improve detection quality, reduce false positives, and address recurring investigation gaps.

🎯 Requirements

• Up to 12 years of total work experience. • 5+ years of experience in cybersecurity, with a minimum of 2-3 years of experience leading, mentoring, or coordinating analysts in a SOC, MDR, Incident Response, or similar environment. • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. • Hands-on experience in security operations, including threat detection, incident investigation, and response. • Strong understanding of endpoint and network security technologies, including IDS/IPS, EDR, ATP, malware protection, and monitoring platforms. • Experience with threat hunting methodologies and familiarity with the MITRE ATT&CK framework preferred. • Working knowledge of incident response processes, adversary tactics and techniques, and cyber threat intelligence. • Strong technical expertise in Windows environments, including host artefacts, endpoint telemetry, event log analysis, and operating system security events; exposure to macOS and Linux is a plus. • Solid understanding of network fundamentals, including TCP/IP, routing, switching, and traffic analysis. • Experience with SIEM platforms and enterprise security data management; database querying skills are advantageous. • Working knowledge of PowerShell and Python for automation and investigation support. • Strong analytical, troubleshooting, and decision-making skills, with the ability to prioritise effectively in high-pressure situations. • Excellent written and verbal communication skills, including the ability to produce clear reports, case summaries, operational updates, and executive-ready communications. • Experience performing quality reviews and providing actionable feedback that improves investigation outcomes and analyst performance. • Proven ability to build team capability through coaching, onboarding, training, and knowledge sharing. • Strong stakeholder management and customer-facing skills, with the capability to explain technical findings, risks, and recommendations to both technical and non-technical audiences. • Advanced cybersecurity certifications are preferred but not required.

🏖️ Benefits

• Sophos operates a remote-first working model • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing