SoundCampaign
Marketplace • Media • SaaS
SoundCampaign is an online music-promotion platform that helps independent artists, labels, and playlist curators promote songs on streaming platforms like Spotify and social platforms like TikTok through curated playlist placements, influencer outreach, and direct curator feedback. It provides campaign dashboards, real‑time insights, and a marketplace-style system that connects artists with active playlist curators and influencers while allowing curators to get paid and provide honest reviews. The service emphasizes keeping artists’ rights and royalties and focuses on growing streams, audience reach, and career opportunities.
Customer Support Specialist
November 7
SoundCampaign
Marketplace • Media • SaaS
SoundCampaign is an online music-promotion platform that helps independent artists, labels, and playlist curators promote songs on streaming platforms like Spotify and social platforms like TikTok through curated playlist placements, influencer outreach, and direct curator feedback. It provides campaign dashboards, real‑time insights, and a marketplace-style system that connects artists with active playlist curators and influencers while allowing curators to get paid and provide honest reviews. The service emphasizes keeping artists’ rights and royalties and focuses on growing streams, audience reach, and career opportunities.
📋 Description
• Respond to customer queries in a timely and accurate way, via email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share it with our Product, Sales, and Marketing teams • Assist in training junior Customer Support Representatives
🎯 Requirements
• Experience as a Customer Support Specialist or similar CS role • High level of English (reading & writing) • Located in Argentina • Availability for full-time • Familiarity with our industry is a plus (Music industry) • Experience using help desk software and remote support tools • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling severe cases
🏖️ Benefits
• You can work from anywhere in the world! • Flexible schedule • Flexible Vacation: if you need time off, just let us know • Opportunity to advance: You will have the opportunity to grow with us
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