Customer Service Representative, APAC Seasonal

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Provides administrative and customer support by assisting customers with inquiries, resolving basic issues, and performing related administrative tasks. • Respond to customer inquiries via chat, email, or phone. • Assist customers with basic troubleshooting and issue resolution. • Deliver excellent customer service and ensure a positive customer experience. • Create bug reports for system-related issues. • Escalate unresolved concerns to the appropriate support team. • Support customer account provisioning, including onboarding, modifications, and account termination. • Coordinate with clients regarding customs and trade-related forms. • Maintain and update customer records and documentation. • Perform other customer support duties and administrative tasks as assigned by the Manager or immediate supervisor.

🎯 Requirements

• Strong attention to detail and accuracy. • Able to submit reports on time. • Handles customer concerns professionally and courteously. • Can work independently with minimal supervision. • Proficient in Microsoft Office applications, particularly Outlook and Excel. • Excellent computer and typing skills. • Able to encode and process data accurately and efficiently. • Good organizational, time management, and prioritization skills. • Strong problem-solving and critical thinking abilities. • Able to communicate technical information in simple and easy-to-understand terms. • Good communication and interpersonal skills. • Capable of working effectively with demanding customers. • Willing to work beyond regular office hours when required. • Previous experience in customer service or data entry is an advantage.

🏖️ Benefits

• Holiday: Will follow Philippine Holidays