Customer Service Advocate II

🔥 12 hours ago

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BlueCross BlueShield of South Carolina

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

⚕️ Healthcare Insurance

💸 Finance

Healthcare Insurance • Insurance • Finance

BlueCross BlueShield of South Carolina is a leading health insurance provider that offers a variety of health plans, including individual and family plans, Medicare options, and group health plans. The organization focuses on providing coverage and resources for members, employers, and healthcare providers, ensuring access to quality healthcare services. With a commitment to promoting healthier lifestyles and supporting community health, BlueCross BlueShield of South Carolina plays a vital role in the healthcare landscape of the region.

📋 Description

• Provide prompt, accurate, thorough and courteous responses to customer inquiries • Perform research as needed to resolve inquiries • Ensure effective customer relations by responding accurately, timely and courteously to inquiries • Accurately document inquiries • Initiate or process adjustments or perform other research as needed to resolve inquiries • Coordinate with other departments to resolve problems • Provide feedback to management regarding customer problems, questions and needs • Maintain accurate records on complaints and/or other customer comments • Make recommendations for changes to management • Follow through on complaints until resolved or report to management as needed • Assist with process improvements • Identify and promptly report suspected fraudulent activities and system errors

🎯 Requirements

• High School Diploma or equivalent • Excellent verbal and written communication skills • Strong human relations and organizational skills • Ability to handle high stress situations • Good judgment skills • Strong customer service skills • Ability to learn and operate multiple computer systems effectively and efficiently • Preferred: Associate Degree • Preferred: 2 years-of customer service or call center experience • Preferred: Knowledge of word processing, spreadsheet, and database software

🏖️ Benefits

• Subsidized health plans • Dental and vision coverage • 401k retirement savings plan with company match • Life Insurance • Paid Time Off (PTO) • On-site cafeterias and fitness centers in major locations • Education Assistance • Service Recognition • National discounts to movies, theaters, zoos, theme parks and more