Patient Accounts & Collections Representative

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Southeast Medical Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • Healthcare • SaaS

Southeast Medical Group is a large independent primary care medical group based in the Southeastern United States, claiming to be the largest independent medical group in the Southeast and Georgia's most awarded primary care practice. They operate about 160 providers across 50 locations, offering patient-centered primary care services including preventive care, chronic disease management, urgent care, virtual visits, same-day and walk-in appointments, evening and weekend slots, and telehealth. The practice emphasizes convenience (easy online scheduling, patient portal, online bill pay) and community involvement, and provides resources for patients, careers, and professional partnerships.

📋 Description

• Manage assigned patient A/R accounts, including follow-up on outstanding self-pay balances. • Conduct inbound and outbound calls to patients regarding balances, statements, payment options, and account resolution. • Collect payments via approved payment methods and accurately post transactions in the PM system. • Set up, maintain, and monitor compliant payment plans according to organizational policy. • Process and follow up on patient refunds as needed. • Perform follow-up on clinic requests related to patient balances, billing questions, or account corrections. • Review patient accounts in the PM system to ensure accuracy of charges, payments, adjustments, and insurance processing. • Read and interpret EOBs to explain insurance determinations, denials, patient responsibility, and payor adjustments. • Identify billing discrepancies and escalate issues appropriately for resolution. • Provide clear, empathetic, and professional communication to patients regarding sensitive financial matters. • Educate patients on billing statements, insurance processing timelines, and financial responsibility. • Handle escalated or complex patient inquiries related to balance or insurance explanations. • Maintain detailed and accurate account notes documenting all patient interactions and actions taken. • Ensure all collection activities comply with federal and state regulations (including FDCPA where applicable), organizational policies, and Financial Assistance Program (FAP) guidelines. • Follow call handling, scripting, and documentation standards to ensure consistency and quality. • Protect patient confidentiality and adhere to HIPAA requirements at all times. • Meet or exceed individual performance goals related to call volume, collections, payment plans, and account resolution. • Participate in quality reviews, coaching, and ongoing training. • Collaborate with team members and supervisors to support workflow efficiency and service level goals.

🎯 Requirements

• High school diploma or equivalent • Minimum of 1–2 years of experience in healthcare billing, patient collections, or medical call center environment • Experience working patient A/R and self-pay balances • Ability to read and understand EOBs and patient billing statements • Working knowledge of major payor types and basic payor policies • Experience using a Practice Management (PM) system • Strong verbal communication, customer service, and conflict-resolution skills • Reliable high-speed broadband internet connection required for remote work

🏖️ Benefits

• Competitive salary and benefits package, including health insurance • Retirement plans • Paid time off • Professional development opportunities