RCM Patient Billing Liaison

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Southeast Medical Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • Healthcare • SaaS

Southeast Medical Group is a large independent primary care medical group based in the Southeastern United States, claiming to be the largest independent medical group in the Southeast and Georgia's most awarded primary care practice. They operate about 160 providers across 50 locations, offering patient-centered primary care services including preventive care, chronic disease management, urgent care, virtual visits, same-day and walk-in appointments, evening and weekend slots, and telehealth. The practice emphasizes convenience (easy online scheduling, patient portal, online bill pay) and community involvement, and provides resources for patients, careers, and professional partnerships.

📋 Description

• Manage and respond to all patient billing inquiries received through email and Smartsheet platforms. • Collaborate with the full RCM team to investigate and resolve billing concerns within a 48-hour timeframe. • Document all account activity, updates, and resolutions thoroughly and accurately. • Communicate directly with patients and/or practice managers as needed to resolve issues or provide updates. • Support front-end, back-end, and Patient AR call center teams with outbound patient communication via phone, email, and other channels. • Assist with soft collections efforts, ensuring a professional and patient-centered approach. • Identify, track, and analyze billing inquiry trends; prepare and report findings to leadership. • Work closely with Operations and Revenue teams to ensure alignment and continuous process improvement. • Perform other duties as assigned.

🎯 Requirements

• Minimum of 3 years of experience in revenue cycle management, including denials management and working with all payer types. • Minimum of 3 years of call center experience, including collections. • Minimum of 2 years of coding experience preferred, not required. • Strong knowledge and hands-on experience with Allscripts and eClinicalWorks (eCW) required. • Advanced proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.). • Excellent multitasking, organizational, and time management skills. • Strong written and verbal communication skills with a high level of professionalism. • Ability to work collaboratively in a fast-paced environment while meeting strict deadlines.

🏖️ Benefits

• Paid time off • Flexible working arrangements