Part-Time Customer Support Representative

🕒 February 10

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Sozoroad

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🤝 B2B

🏢 Enterprise

🔒 Cybersecurity

B2B • Enterprise • Cybersecurity

Sozoroad is a digital transformation consulting firm that helps organizations turn operational gaps into scalable frameworks by aligning strategy, processes, and technology. It provides advisory and implementation services including cloud adoption and migration, customer experience optimization, cybersecurity assessments and training, and technology transformation for city offices, local municipalities, government teams, and small businesses. Sozoroad follows a discovery, planning, and launch process and offers consultations to help clients modernize operations and improve efficiency.

📋 Description

• Provide timely and professional support to clients via email, chat, and phone. • Troubleshoot and resolve basic technical issues, escalating when needed. • Build and maintain positive client relationships through clear and empathetic communication. • Document interactions and updates in the CRM system. • Handle multiple client requests at once while ensuring accuracy and quality. • Collaborate with internal teams to resolve complex issues efficiently.

🎯 Requirements

• A bachelor's degree in Business Administration, Business Management, or a related field is not required, but preferred. • Equivalent experience will also be considered. • Adaptability to work within Eastern Standard Time (EST) for efficient collaboration, if you were to support Sozoroad directly. • Willingness to work flexible hours and adapt to team needs, if you were to be deployed elsewhere. • Previous customer or technical support experience preferred. • Strong customer service and communication skills. • Problem-solving ability with a calm and professional approach. • Experience with client relationship management and CRM tools (e.g., Zoho, Salesforce). • Ability to multitask and manage time effectively in a remote work environment. • Basic technical troubleshooting skills (internet, software, devices). • Patience, empathy, and attention to detail.

🏖️ Benefits

• Competitive Compensation: Your contribution will be recognized and compensated appropriately. • Opportunities for Growth: Your professional journey will find numerous avenues for growth within our structure. • Structured Part-Time Role: Benefit from a part-time role tailored to respect your other commitments. • Remote Work Benefits: Work from a comfortable location, free from the constraints of a daily commute. • Continuous Learning: Engage in diverse learning opportunities to enhance and expand your skill set. • Performance Recognition: Achievements, both big and small, are recognized and celebrated.