Business Retention Representative

Job not on LinkedIn

🕒 May 26

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Use a variety of problem-solving techniques to retain customers who call to reduce or cancel their services • Connect with current customers to help renew their contracts • Follow up with subscribers to answer their questions or confirm assistance • Identify reasons for customer dissatisfaction and provide prompt resolutions • Up-sell Sparklight products to existing business customers • Collaborate with other departments to address customer questions or concerns • Take on other duties to help drive the company's purpose and values

🎯 Requirements

• High school diploma or general education degree (GED) • Three to six months related experience and/or training; or equivalent combination of education and experience • Associate’s degree (A.A.) preferred • Experience in telecommunications preferred but not required • Prior sales experience preferred • Ability to work independently and in a team environment • Must be detail oriented and self-starter • Ability to keep calm and be patient in stressful situations • Confidence to be persistent and professionally sell services • Problem-solving skills required

🏖️ Benefits

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Tuition reimbursement (up to $5,250 on 1st year) • Up to seventy-five dollars a month towards cable and internet services • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment