Area Service Manager

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SpartanX

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🤝 B2B

📣 Marketing

B2B • Marketing

SpartanX is a strategic solution ecosystem that emerged from the need for major industry names in Brazil to establish their authority and notoriety on social media. Recognizing that social media management alone was insufficient, SpartanX evolved to become an initiator and manager of projects. The company's goal is to support and contribute to the development of experts in their respective domains by not only enhancing their social media presence but also through the creation, structuring, and development of new projects, products, and brand consolidation.

📋 Description

• Lead, coach, and develop a team of Solar Service Technicians across an assigned region • Conduct regular one-on-one meetings, performance reviews, and coaching sessions • Monitor technician productivity, quality, and key performance metrics • Provide support and guidance to technicians throughout the workday • Foster a culture of accountability, safety, professionalism, and continuous improvement • Oversee daily service operations to ensure work orders are completed efficiently and on schedule • Partner with Dispatch, Customer Experience, Engineering, and the Electrical Service Center (ESC) to resolve service issues • Prioritize escalated service requests and assist with complex problem resolution • Remove operational roadblocks that impact technician productivity • Ensure service documentation is accurate, complete, and submitted on time • Support the resolution of escalated customer concerns • Ensure service technicians deliver an exceptional customer experience • Monitor service quality and identify opportunities for operational improvement • Drive timely completion of warranty, maintenance, and corrective service work • Analyze service metrics and identify trends affecting performance • Develop action plans to improve efficiency, response times, and first-time fix rates • Assist with recruiting, onboarding, and training new Service Technicians • Promote adherence to company policies, safety standards, and operational procedures

🎯 Requirements

• 5+ years of residential solar experience • Previous leadership experience managing field technicians or service teams • Strong understanding of residential solar systems and electrical troubleshooting • Proven ability to lead and motivate remote teams • Excellent communication and conflict resolution skills • Strong organizational and time management abilities • Ability to prioritize multiple service issues in a fast-paced environment • Experience using CRM, field service management, and project management software • Proficiency with Microsoft Office and Google Workspace • Journeyman or Master Electrician license preferred (optional) • Previous experience managing remote service operations (optional) • NABCEP certification is a plus (optional) • Experience with Enphase, SolarEdge, Tesla, and other residential solar technologies (optional) • Multi-state service management experience preferred (optional)

🏖️ Benefits

• Competitive salary based on experience • Fully remote position • Monday–Friday schedule • Leadership role with opportunities for advancement • Collaborative team environment • Ongoing professional development and leadership training