Customer Experience Agent — LATAM

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Speak

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤖 Artificial Intelligence

👥 B2C

Education • Artificial Intelligence • B2C

Speak is a language learning app that utilizes advanced artificial intelligence to help users become fluent in a new language by getting them to speak out loud and receive instant feedback. It offers a virtual AI tutor that provides personalized curricula and allows users to practice on-the-go, at any time, and on various topics. With features such as AI-driven pronunciation correction and tailored study plans, Speak strives to make language learning interactive, accessible, and effective for millions of users worldwide.

📋 Description

• Handle inbound support requests in English and other ROW languages via in-app chat, email, and other channels • Diagnose and resolve issues related to subscriptions, account access, billing, and app features • Escalate technical bugs and complex cases to the related PoCs with clear reproduction steps • Maintain consistent quality scores across all user interactions (CSAT, QPI) • Identify patterns in user feedback and share insights with the CX lead and product team • Contribute to the internal Knowledge Base in Spanish and English • Participate in async syncs, QA reviews, and VoC reporting

🎯 Requirements

• 1+ years of customer support or customer-facing experience • Native-level English communication skills (reading, writing, speaking) • Professional-level Spanish for user communication • Familiarity with US user communication norms • Strong empathy and a user-first mindset • Self-starter with the ability to independently manage multiple cases and proactively flag issues • Available to work Eastern Time hours (9am–6pm ET, Mon–Fri)

🏖️ Benefits

• Join a fantastic, tight-knit team at the right time • Do your life's work with people you’ll love working with • Global in nature • Impact people's lives in a major way