Customer Support Consultant, Czech

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February 8

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Speakit

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Recruitment • B2B • HR Tech

Speakit is a dynamic recruitment company specializing in connecting multilingual talents with job opportunities across Europe. They focus on various sectors, including customer support, sales, and technical support, ensuring a seamless transition for candidates with relocation support. Speakit offers permanent recruitment, payroll services, and comprehensive HR solutions to both candidates and companies, setting new standards in candidate and client experience.

11 - 50 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• Do you speak Czech? A new position in Customer Support is opening a new door in your life! Pack your bags for Greece and work in Athens. • We are currently looking for an enthusiastic & communicative Czech Customer Support Consultant. Ready to join your next adventure? • Benefit from a unique opportunity to become customer representative for retail sector, in an excellent working environment. • Now, you can use your language skills and be a part of a dynamic and multicultural team in Greece! • Responsibilities: Provide software troubleshooting for mobile devices (mobile phones, tablets & more) • Assist customers to manage/secure their account & passwords • Resolve customers’ online store post-sales requests • Deliver high quality support: provide accurate and complete information by using the right methods/tools • Manage large amounts of incoming calls & emails • Build sustainable relationships and trust with customer accounts through open and interactive communication • Handle customer complaints, provide appropriate solutions • Identify and assess customers’ needs to achieve satisfaction

🎯 Requirements

• Native-level or C1 level in Czech • At least B2 level in English • Tech savvy, curious about new technologies • High School Diploma • Flexibility to work night shifts/ weekend shifts (if applicable) • Great communication skills • Prior customer support experience would be an advantage

🏖️ Benefits

• Competitive salary (gross salary 1200-1300€) • 14 salaries per year • Monthly bonuses • Relocation support (flight ticket to Greece, 2-week hotel accommodation, assistance finding an apartment, assistance with the Greek authorities paperwork) in case you reside outside of Greece • Training courses • First-class ongoing training and career development opportunities • You will join a multinational market leading call center company • Work in a vibrant and energetic office with a real team focus • Multicultural and modern working environment • Only CVs in English will be reviewed