German Customer Support Consultant

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February 8

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Speakit

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Recruitment • B2B • HR Tech

Speakit is a dynamic recruitment company specializing in connecting multilingual talents with job opportunities across Europe. They focus on various sectors, including customer support, sales, and technical support, ensuring a seamless transition for candidates with relocation support. Speakit offers permanent recruitment, payroll services, and comprehensive HR solutions to both candidates and companies, setting new standards in candidate and client experience.

11 - 50 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

•Are you ready to join the German Customer Support Team of the world's largest company in the automotive industry, VW? •We are looking for fluent German speakers, eager to work in Greece for the automotive leader! •Provide outstanding customer service and technical support to luxury vehicles users regarding digital services. •Build customer trust through empathetic personalized conversations. •Strive for first call resolution and taking true ownership of customer needs and issues. •Engage with clients in a friendly and professional manner, while actively listening to their concerns. •Offer support and solutions to customers in accordance with the company’s customer service policies. •Maintain high level of customer support and customer satisfaction, keeping a customer relationship database.

🎯 Requirements

•Native/near-native level of German (minimum level C1, oral and written) •Fluent level of English (minimum level B2, oral and written) •Excellent communication skills and good troubleshooting and problem-solving skills •Basic technical skills (e.g.use of smartphones and internet applications, MS Office etc) •Ability to work in shifts (the department operates 24/7 so you will need to work in rotational shifts. Around 5 days per month will be night shifts, the rest will be split throughout the day) •Ability to work remotely from home •EU Passport •Relocation to Athens

🏖️ Benefits

•Competitive salary (14 salaries per year) •Performance based bonus •Transportation bonus (only for on-site employees) •Relocation covered •Work from home (remote) *only if located in Greece* •Health package •Equipment provided •Paid training and development opportunities •Multicultural and modern working environment