Spectrum.Life
Healthcare Insurance • Wellness • Education
Spectrum. Life is a digital health company providing a comprehensive platform for health and wellbeing. They offer services for digital health, mental health, and wellbeing, targeting members, employees, and students through customisable engagement platforms. Spectrum. Life acts as a whole-of-health partner for large organisations in the UK, Ireland, and internationally, focusing on transformative digital health experiences. Their offerings include mental health support through digital platforms and apps, workplace wellness solutions, and health education. The company collaborates with health systems and businesses to deliver accessible and customizable care solutions aimed at engaging, empowering, and transforming individual lives.
Client Care Counsellor – Advice Line
November 20
Spectrum.Life
Healthcare Insurance • Wellness • Education
Spectrum. Life is a digital health company providing a comprehensive platform for health and wellbeing. They offer services for digital health, mental health, and wellbeing, targeting members, employees, and students through customisable engagement platforms. Spectrum. Life acts as a whole-of-health partner for large organisations in the UK, Ireland, and internationally, focusing on transformative digital health experiences. Their offerings include mental health support through digital platforms and apps, workplace wellness solutions, and health education. The company collaborates with health systems and businesses to deliver accessible and customizable care solutions aimed at engaging, empowering, and transforming individual lives.
📋 Description
• Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties • To conduct risk assessments and implement risk management plans as appropriate, with the support of our Psychological Triage team and provide appropriate safety and action planning where necessary • Assess client’s needs and provide immediate telephone crisis counselling/interventions to employees and family members of customer organisations • Identify the presenting problem and determine appropriate service response level as per case response level standards • Meet key objectives around call volume and quality • First point of contact to our clients via phone, sms, live chat and WhatsApp • To operate within all policies, procedures and guidelines of the EAP service • To participate in team meetings and attend other meetings as deemed necessary.
🎯 Requirements
• Hold a recognised qualification in Counselling or Psychotherapy • Minimum of 200 post-qualified accrued counselling hours • Full registered membership and/ or accreditation with a professional association or organisation which is governed by a recognised code of ethics and disciplinary process (i.e. BACP, UKCP,NCPS. BABCP etc), is an essential requirement • Strong computer skills and mastering current software and applications (such as Microsoft Office) • Ability to work at a fast paced environment and to meet key objectives around call volume and quality • Ability to adapt to both the ever changing client and organizational needs • Ability to work in a fast-paced environment and to multi-task, when needed • Strong empathy and listening skills • Flexibility to work shifts, weekends, evenings, holidays etc. as per business needs • Experience working with a variety of clients reflecting a wide range of clinical presentations • Experience of screening clients & carrying out initial screening appointments • Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc. • Good clinical judgement and understanding of your responsibilities regarding confidentiality • Strong work ethic and professionalism • Ability to work over the phone and through chat • Strong interpersonal and communication skills.
🏖️ Benefits
• Part-time permanent contract • Work from home • Full training provided between Monday and Friday, 9 am to 5 pm, for 3 weeks • Career Progression for clinical and non-clinical colleagues • 1 hour of individual clinical supervision per month in-house • Extensive list of employee perks and benefits: https://app.box.com/s/zo4f2ipvf5gsnfnbhe0w2439zqk4rdhn
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