Bilingual Outbound Claims Specialist

🕒 July 10

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SPLACE BPO

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

👥 HR Tech

🎯 Recruiter

B2B • HR Tech • Recruitment

Splace BPO is a Philippines-based business process outsourcing provider (est. 2017) that builds and operates managed offshore teams, Employer-of-Record (EOR) services, and seat-leasing/infrastructure hubs out of Davao. It offers pre-configured AI-augmented ops pods (5–15 FTE) with outcome-tracked SLAs and 30-day deployments, a 72-hour EOR onboarding with statutory enrollments (SSS, PhilHealth, Pag-IBIG) and payroll/compliance dashboards, plus CCAP-accredited secure workspace tiers with per-client VLANs and biometric access. Splace targets growing companies and mid-market buyers with flexible engagement models (managed staffing, workforce extension/EOR, and seat leasing), emphasizes Philippine labor compliance, and provides operational dashboards, AI workflow integrations, and retained Philippine labor counsel.

📋 Description

• Act as the primary point of contact for prospective clients reaching out via phone, web forms, text, or live chat in both English and Spanish. • Conduct initial interviews using the firm’s pre-established screening protocols to evaluate the merits of potential cases (e.g., assessing liability, injuries, or timeline). • Accurately log case facts, contact details, and vital deadlines (statutes of limitations) into our Legal Case Management Software (e.g., Clio, Filevine, Smokeball). • Guide qualified leads through the signing of standard retainer agreements and initial intake paperwork, explaining the process clearly in their preferred language. • Interpret calls or meetings between Spanish-speaking clients and English-speaking attorneys, and accurately translate basic case correspondence. • Manage a pipeline of potential clients, making outbound follow-up calls to ensure no viable lead is dropped. • Coordinate and schedule initial consultations between qualified prospective clients and our legal team.

🎯 Requirements

• Native or professional fluency in both Spanish and English (written and verbal) is strictly required. • 1–3 years of experience in customer service, call centers, or intake roles (experience in legal, medical, or social services fields is a major plus). • Exceptional active listening skills and an empathetic, professional phone demeanor. • Proficiency with MS Office (Word, Excel) and experience using CRM databases (e.g., Salesforce, Clio, Zendesk) or scheduling software. • Ability to multitask, prioritize urgent inquiries, and maintain high data accuracy under pressure.