Senior Solution Consultant

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Spok

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1986

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

Healthcare Insurance • SaaS • Telecommunications

Spok is a company specializing in clinical communication solutions for healthcare providers. It offers a secure platform designed to automate clinical workflows, including patient alerts, clinician consults, code calls, and test results. Spok helps healthcare institutions improve communication efficiency and quality by providing secure HIPAA-compliant messaging, real-time on-call scheduling, and a centralized enterprise directory. With services like Spok Care Connect and Spok Mobile, the company aims to enhance patient outcomes by eliminating communication gaps in healthcare systems. Trusted by over 2,200 hospitals, Spok is committed to transforming how healthcare communicates by providing reliable and efficient communication solutions that have been refined over more than 30 years of operation.

📋 Description

• Serve as a trusted advisor to help customers, including management and executive stakeholders maximize use of their Spok Product Suite • Lead customer workflow discussions to understand requirements, define use cases, and recommend solution approaches that drive measurable value • Partner with Services Leadership, Project Management, and Project Teams to align solution adoption, implementation scope, timelines, and outcomes • Promote deep adoption of Spok product solutions and support long-term customer success • Document current-state workflows, business processes, and future-state recommendations • Provide clinical and business expertise to support application configuration and intended use • Manage solution-related issues, scope considerations, change control, and knowledge transfer • Collaborate with Product Strategy to share customer requirements and clinical insights that inform future product development • Support Sales, Marketing, Support, and other internal teams with solution expertise as needed

🎯 Requirements

• Bachelor’s degree and 5+ years of related experience in the healthcare IT space • Ability to travel domestically 25–50% • Healthcare, clinical, call center, or related operational experience • Strong presentation, communication, listening, and customer-facing skills • Critical thinking skills and familiarity with value stream mapping • Experience with Microsoft Visio, PowerPoint, and Spok Smart Suite • Ability to manage project work efficiently while meeting an 80% billable target • Ability to present consulting findings and manage small consulting projects

🏖️ Benefits

• three robust health, pharmacy, vision and dental care plans including a health savings account option • wellness • financial wellness • retirement • family support • continuing education • time off benefits