Sporty Group
Gaming • Fintech • Media
Sporty Group is a consumer internet and technology business with a strong foothold in sports media, gaming, social, and fintech platforms. The company serves millions of daily active users globally through its technology and operations hubs located across more than 10 countries and 3 continents. Sporty Group's success is built on attracting intelligent, energetic individuals who are passionate about creating value and are rewarded for their contributions. The company employs a diverse team of over 300 professionals and continuously seeks to grow with the help of talented people offering innovation and excellence.
Operations Manager, Customer Service
3 days ago
Sporty Group
Gaming • Fintech • Media
Sporty Group is a consumer internet and technology business with a strong foothold in sports media, gaming, social, and fintech platforms. The company serves millions of daily active users globally through its technology and operations hubs located across more than 10 countries and 3 continents. Sporty Group's success is built on attracting intelligent, energetic individuals who are passionate about creating value and are rewarded for their contributions. The company employs a diverse team of over 300 professionals and continuously seeks to grow with the help of talented people offering innovation and excellence.
📋 Description
• Develop, implement, and manage customer service strategies to increase the quality and efficiency of support to our customers • Monitor customer feedback to identify areas for improvement measured by customer satisfaction, effectiveness, efficiency and quality • Recruit, manage, lead, and motivate a team of global managers and customer service professionals • Define and monitor business and process metrics to measure and manage customer service effectiveness • Improve existing processes resulting in increased customer satisfaction and reducing resolution times • Collaborate with cross-functional teams to resolve customer issues, implement process improvements
🎯 Requirements
• Fluency in both spoken and written English • Bachelor’s or Master’s degree in business, marketing, economics, or a related field • Customer Service Management experience across tech / fintech / gaming industry is an advantage • Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in customer service operations • Demonstrated ability to effectively manage customer feedback and resolve customer issues • Experience with customer service technology and tools, including CRM and support ticketing systems
🏖️ Benefits
• A competitive salary + individual performance based bonuses every quarter • 20 days annual leave + public holidays • Referral bonuses & flash bonuses • Top of the line equipment • Annual company retreats to provide great internal networking opportunities
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