Payments Operations Specialist

September 29

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Sporty Group

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Gaming • Fintech • Media

Sporty Group is a consumer internet and technology business with a strong foothold in sports media, gaming, social, and fintech platforms. The company serves millions of daily active users globally through its technology and operations hubs located across more than 10 countries and 3 continents. Sporty Group's success is built on attracting intelligent, energetic individuals who are passionate about creating value and are rewarded for their contributions. The company employs a diverse team of over 300 professionals and continuously seeks to grow with the help of talented people offering innovation and excellence.

201 - 500 employees

🎮 Gaming

💳 Fintech

📱 Media

📋 Description

• Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries • Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues • Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity • Analyze customer payment behavior and trends to recommend improvements in payment flows and methods • Document workflows, SOPs, and propose operational process improvements • Support integration and testing of new payment technologies and solutions • Ensure all payment operations comply with relevant regulations and internal policies • Provide timely support during system downtimes or payment-related incidents to minimize customer impact

🎯 Requirements

• Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience) • 2–3 years of experience in payments, financial operations, or fintech/e-commerce environments • Fluency in English • Solid understanding of payment systems, funds flows, and reconciliation processes • Experience with payment gateways, PSPs, or transaction monitoring tools (preferred) • Strong analytical and problem-solving skills with a data-driven mindset • Excellent communication and interpersonal skills • Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment

🏖️ Benefits

• Sporty is a remote first company in pursuit of sustainability • A competitive salary + individual performance based bonuses every quarter • 28 days paid annual leave • Core working hours 10am-3pm local time with flexibility • Referral bonuses & flash bonuses • Top of the line equipment • Annual company retreats for internal networking • Personalised support and accessible recruitment process