IT Support Engineer

Job not on LinkedIn

🕒 April 1

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Spotter

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

🤖 Artificial Intelligence

📱 Media

B2C • Artificial Intelligence • Media

Spotter is a company dedicated to empowering Creators by providing innovative tools and resources to help them succeed in their ventures. Spotter Studio is a suite of ideation tools designed to assist Creators with brainstorming, researching, and planning content, particularly for platforms like YouTube. The platform offers Creators transformative capital, AI-driven productivity software, expert knowledge, and community support to accelerate their businesses and achieve creative freedom. The company's mission revolves around innovation and aiding Creators to win, with a focus on building connections between brands and engaged audiences.

📋 Description

• Provide support to sales representatives and respond to customer and prospect queries • Resolve technical requests fielded by customers / other team members • Assist in the issuance of work orders for pending orders • Creation of service desk requests • Processing of Return Merchandise Authorization (RMA) • Facilitate communication amongst the Business Development Manager (BDM) • Assist BDMs in supporting customers and partners with designs and layouts • Provide direct support (live or on the phone) to the BDM in the creation of Live Surveys and Survey Reports • Provide direct support (live or on the phone) to the BDM in the creation of commissioning documentation • Provide quoting and bill of material (BOM) support to the BDM Team • Provide feedback to the BDM to assist them and the team in offering full solutions to the end customer / channel partners

🎯 Requirements

• Spanish Fluency is required • Ability to use the Google Suite of technologies • Understanding of TCP/IP stack and how to IP devices • Computer skills a must (Typing / navigating GUI Based platforms)

🏖️ Benefits

• Travel may be required up to 9 days per month depending upon current project needs to fulfill training events, site surveys and/or commissioning.