Admissions Coordinator – IK12

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Spring Education Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

👥 B2C

Education • B2C

Spring Education Group is a private operator and manager of schools headquartered in Campbell, California. It is majority-owned by investment funds administered by Primavera Holdings Limited. The group operates 200+ schools across the U. S. and internationally and runs a globally accessible online private school, providing education from infant care through high school. Its portfolio includes multiple school brands (for example: Laurel Springs School — an online K–12 school, Stratford School, BASIS Independent Schools, Chesterbrook Academy, LePort Montessori, and Merryhill School), offering preschools, elementary, middle and high school programs and a range of teaching approaches to fit students’ needs.

📋 Description

• Drive new-student enrollment to meet or exceed established enrollment and conversion KPIs. • Respond promptly and professionally to inbound inquiries received through phone, web, email, marketing campaigns, and events. • Build relationships with prospective families and convert qualified leads into scheduled campus tours and visits. • Conduct thoughtful and consistent follow-up to encourage applications and minimize prospective-family drop-off. • Follow up on tour cancellations and no-shows to reengage interested families. • Maintain current knowledge of campus offerings, tuition and fees, and the admissions process to answer questions accurately. • Coordinate scheduling across multiple campus calendars and locations. • Partner closely with campus teams on lead-to-enrollment initiatives. • Maintain accurate and timely records in Salesforce, NetSuite, and other applicable systems. • Collaborate with Marketing and Communications to support campaigns and top-of-funnel enrollment growth. • Identify and resolve challenges throughout the enrollment process, escalating family or enrollment concerns when appropriate. • Manage competing priorities and allocate time effectively to achieve optimal results. • Handle confidential and sensitive information with professionalism and discretion. • Contribute to special projects and continuous improvement initiatives as requested by the Lead Enrollment Director.

🎯 Requirements

• Three or more years of experience in admissions, enrollment, education sales, lead conversion, or a comparable role with KPI accountability. • Demonstrated success in meeting performance targets and driving high-value or high-consideration conversions. • Bachelor’s degree in business, education, or a related field preferred. • Education-sector or public relations experience is a plus. • Proficiency in Salesforce or a comparable CRM platform is strongly preferred. • Outstanding written and verbal communication skills. • A demonstrated ability to provide responsive, high-touch customer service. • Strong organizational and multitasking abilities in a fast-paced, evolving environment. • A collaborative, solutions-focused mindset with sound judgment and strong attention to detail. • Ability to work independently while building productive relationships with campus and Shared Services stakeholders. • Strong problem-solving and conflict-resolution skills, with the flexibility to adjust priorities as needs evolve. • Professionalism, integrity, and discretion when handling sensitive information.

🏖️ Benefits

• Full medical, dental, and vision coverage. • 401(k) with company match. • Tuition remission for employees’ children. • Continued education tuition savings through university partners.