Senior Business Analyst, Clinical Operations

October 31

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Spring Health

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Healthcare Insurance • Wellness • SaaS

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

📋 Description

• Support the development and maintenance of dashboards, metrics, and reports to track clinical performance, staffing, utilization, and care delivery efficiency. • Analyze trends in clinical operations KPIs, such as appointment volume, scheduling capacity, conversion to care, and member satisfaction. • Partner with operational and business intelligence stakeholders to refine operational datasets and support ad hoc analytical requests. • Design and maintain dashboards and reports that translate complex data into clear insights for leadership and cross-functional teams. • Synthesize findings into concise narratives that inform decision-making and drive operational initiatives. • Collaborate with Business Intelligence and Product teams to enhance data accessibility and reliability. • Lead analysis of clinical operations KPIs including utilization, conversion to care, and care delivery efficiency. • Build predictive models and scenario analyses to forecast clinical demand, staffing needs, and program capacity. • Identify operational trends and propose actionable recommendations to improve workflow and service delivery. • Partner with Workforce Planning, Quality, and Learning & Development to optimize staffing models and clinical frontline staff engagement. • Support implementation of new initiatives, tooling enhancements, and process improvements through data-driven planning. • Present recommendations and performance updates to senior leaders and stakeholders across the organization

🎯 Requirements

• Minimum of 2-4 years of experience in consulting, FP&A or strategy & operations • Experience in modeling / forecasting • Strong analytical skills and comfort working with large datasets; proficiency in Excel/Google Sheets is required • Experience using SQL; familiarity with BI tools like Looker or Tableau • Clear communicator who can distill complex findings into actionable insights • A track record of proactively identifying problems and using data to drive solutions. • Strong organizational skills and attention to detail; able to manage multiple tasks and deadlines • Collaborative, curious, and eager to grow in a high-impact, mission-driven environment

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.